Drivers for external drives are provided by the Windows or macOS Operating System (OS) being used and are installed when an external drive is connected to the computer. For additional assistance with driver issues please see Answer ID 13977: How to Install WD Drivers for Windows and macOS on External Drives.
Download of this software provides a 5-year license to use it with your compatible drive. This software is available only under a limited time offer and must be redeemed by download and install within 90 days of purchase or by December 31, 2023, whichever is earlier. This offer may not be combined with other offers and is subject to change. Terms and conditions apply.
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Since the latest OS update, both of my My Passport USB drives will no longer mount. I called WD and they told me to talk to Apple. I called Apple and they tell me to talk to WD. Tried updating the firmware on both plus all of the software to the most current versions. Still no luck. If anyone figures this out please share!
Hi DaveyJake,Do you by any chance know if it s safe to upgrade WD: Security, Drive U. and Discovery yet still staying with Mojave? Will the new entire WD upgrade work with Mojave system?Cheers50810×1356 101 KB
Dear Michael86,I had the same issue. This solved the problem. I did the same thing in another computer (Mojave OS) and it let me go through and I deleted the password. Then my hard drive started working in Catalina OS. Hope this helpsCheers
I got an email from Western Digital warning of data loss when upgrading to Mavericks and recommending that WD Smartware be uninstalled, naturally I've been trying to do it. And I remember that I've tried to do it before, because the software is a useless POS, but never successfully. It always keeps coming back, apparently reinstalling itself from someplace.
In the latest attempt, when I run WD Smartware Uninstaller and click "uninstall," the little icon immediate disappears from the menu bar, confirming that it is honestly trying to do something, but it then enters a peculiar state in which the barberpole spins endlessly and whatever it is trying to do never completes. In this state, the "WD Smartware Uninstall" window cannot be dragged, and clicking on on the application icon in the Dock does not bring it to the front. On rebooting, WD Smartware is there again.
Try this. Click on the Desktop, Finder->Go->Go to folder->enter /var/db/receipts/, and click the Go button. Once the window opens, put it into list view, and search for anything that has WD or Smartware in it. See if there are any bom files. If so, open the Terminal app, type lsbom followed by a space and then drag the bom file into the window that pops up, and hit the return key. That should give you a complete list of everything the installer put on the machine and where. Then, manually go to those places and delete the items.
The question is: how do you know which things are safe to delete. For example, is "wdhelper" part of the Western DIgital suite, or is it a "WirelessDiagnosticsSupport.framework XPC helper launchd daemon," as mentioned at man8/wdhelper.8.html
By knowing what WD installs and where. If you come across anything with wd in it's title, CMD+I, and determine its owner. If any of WD crapware, then nuke it. I've disdained WD ext HDs for years because WD won't certifiy them to boot Macs and their SmartWare isn't.
Note: These files are still there after I had successfully run the WD Software Uninstaller that Western Digital posted to their website - -Announcements/External-Drives-for-Mac-Experienci ng-Data-Loss-with-Maverick-OS/m-p/613777#M379
Yikes! This is SCARY stuff. Kenny, my GUESS would be that these files are actually part of Mac OS X itself. A way to find out would be to see whether they exist on a recent-ish Mac OS X system that has never had a external Western Digital drive installed. I'm thinking they might needed to have the drive work as a drive. Since the WD drive has both FireWire (IEEE 1394) and USB interfaces, I guess one could try just deleting, say, the USB files and seeing whether the drive now works only with FireWire, but--well, personally I am not touching ANYTHING in THAT directory.
When I restart, there is no SmartWare icon in the menu. There is one process running whose name begins with wd, "wdhelper". Notice that "wd" are lowercase. I don't think this is a Western Digital, I think it might be something to do with WirelessDiagnosticsSupport.framework.
I am, however, dreading the update. You may be sure I will physically disconnect all external drives before updating. The scary/ironic part is that the WD drive is the one with the partition on which I keep a bootable backup copy of the OS, i.e. it's the one that's supposed to be there to boot from if an update goes wrong.
What I'm really worried about is that I've deleted SmartWare a few times and it always comes back. I have the feeling that perhaps there's some way-too-clever stuff on the WD drive itself that executes when the drive mounts and reinstalls Smartware or something of the sort.
No, I still haven't contacted WD. I just have no faith that they would know what to do after the first thing they told me to do didn't work, and, yes, at this point I'm in an awful never-never land where my attempts at manual deletion mean that at this point you might not even expect the uninstaller to work.
Moral: The next time I buy an external drive, the first thing I will do is reformat it to remove any and all "value-added" software. My WD drive has this stupid LCD window that's supposed to show how full it is, and like an idiot didn't wipe SmartWare because I wanted the window to work.
How to use my passport for mac? This is a question often asked by Mac users only. Windows users don't need to do much other than plug in the WD Passport to use it, but for Mac, it's not as straightforward as that.
The difference in Mac and Windows' native format systems are to blame for this. But don't fret, because this article will show you simple ways to go about formatting your WD Passport so you can easily use it on both Mac and Windows.
My Passport is a hard drive that's trustworthy and portable enough to be given a 5-star rating on almost any website you check. Coupled with the WD Backup TM app and password protection feature, My Passport helps to keep your data safe. That being said, situations arise when you'll need to format or reformat the drive.
Granted, FAT32 is less efficient than NTFS in Windows, but it has inherent benefits too, like its compatibility. And to connect your NTFS-formatted My Passport to macOS, you'll need to utilize a formatting tool.
The simple step-by-step guide below will show you how to format your WD My Passport on your computer, so pay attention. The information you'll find here touches on formatting and reformatting WD's My Passport for your Mac.
Just turn on your Mac and when it boots up, plug in your My Passport drive to your WD. Your WD My Passport drive will appear as a rectangular, yellow icon on your desktop (it looks just like the image below).
Look under the "External" category and you'll find your My Passport drive there. If it has not appeared, your Mac's USB port could be malfunctioning. So, unplug your drive and restart your Mac. That will probably fix the issue.
This is the file system you will need if you want to be able to easily transfer files back and forth between your Mac and you're My Passport drive. The format is also what makes the drive compatible with Time Machine for backup on your Mac.
If you are unable to locate or access the data on your Western Digital (WD) external hard drive, it can be devastating, particularly when the lost data contains precious images and invaluable backups.
The tips and shortcuts below will give you the necessary info and tidbits you need to format WD elements for mac. The loss of data from your WD hard drive can be caused by numerous things: Accidental deletion, disk formatting, computer corruption or damage, etc. 2b1af7f3a8